Terms & Conditions
The below applies only If you purchased your products directly from Symbiote Premium Collectibles (online or via the Symbiote Sales Team). If you purchased from a retailer, please note that different retailers have their own policies which Symbiote Premium Collectibles do not govern nor have control over.
Last Updated 01/09/2023
- All products are priced in ZAR (South African Rand), unless otherwise stated.
- Final release date of any Pre Order is subject to delays by manufactory or approval factors.
- Customers are expected to pay any balance remaining for a pre order within 2 weeks upon notification of arrival by Symbiote Premium Collectibles. If we do not hear from the customer, a reminder via phone call, text message and email will then be sent and collection dated extended for another 2 weeks (Total of 1 month from date of collection notification). Non collection/delivery and remaining payment of products after 4 months will be deemed as product cancellation with deposit and all payments forfeited.
- No returns policy. All products sold are strictly non-refundable or exchangeable for other products.
- Stocks are extremely limited and it is expected that multiple buyers are attempting to buy the same product at the same time (at check-out page). Hence, it is possible to encounter stock not available at the moment buyer clicks ‘purchase’ – this is not system bug. In rare cases where 2 customers have purchased at the exact same moment causing product to be oversold, Symbiote Premium Collectibles will issue a full refund to affected customers.
- All products invoiced remain the property of Symbiote Premium Collectibles until paid for in full.
- Any pricing of any product can change at any time without any prior notice given. Errors and omissions applied.
- All products are subject to availability.
- By proceeding with purchasing from Symbiote Premium Collectibles either online or through the Symbiote Sales Team, you have deemed to have read, understood and agreed to our terms and conditions.
Warranty & Exchanges Policy
- Limited Warranty of 7 days from date of collection/delivery against missing parts or defects. Limited Warranty does not cover conditions, malfunctions or damage not resulting from defects in material or workmanship. E.g. Loss, Theft, Breakage due to inappropriate handling.
- As with all hand-crafted products, no two pieces of products are exactly the same; there are bound to be slight differences or minor imperfections (defined as non-visible in normal usage or viewing conditions). Serious defects are defined as;
- Structural instability where products cannot be fitted/displayed properly
- Obvious visible cracks, chips, paint scratches
- Missing parts or pieces
- We will pay for return shipping only when the return / exchange as a result of our error such as a serious defect, collectible damages, or an error in filling your order. If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Symbiote Premium Collectibles will refund the product price minus any applicable shipping/return shipping charges and non-refundable deposits. Final decision is made at the sole discretion of Symbiote Premium Collectibles.
- There is no returns policy. All products sold are strictly non-refundable or exchangeable for other products.
Changes to this policy
We reserve the right to change this policy at any time by posting changes on this site. Your continued use of the resources on this site after changes are posted constitute your acceptance of this policy as modified by the posted changes. Your acceptance of this privacy policy. By using this site, we assume that you have read the privacy policy and understood its meaning. If you do not agree with the facts stated in this policy then we recommend that you do not use this website.
If you have any questions or concerns about this policy, please feel free to contact us on info@symbiote.co.za